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Passengers wanting to communicate with Saudia via WhatsApp can do so from 08:00 to 23:59 Passengers wanting to communicate with Saudia via WhatsApp can do so from 08:00 to 23:59

Saudia Add WhatsApp Communication Service

Saudi Arabian Airlines (Saudia) has added an official WhatsApp communication line allowing guests to message their inquiries and requests using the following number: +966-540-000-005. Guests have been using the service to communicate with the airline since the beginning of January.

The airline welcomes guests to use the Whatsapp service line to make ask any questions, file a complaint, submit suggestions, and make AlFursan service requests, for the airline’s loyalty programme members. The new Whatsapp service is an extension to Saudia’s sales and call centre, and was developed with the aim to provide an added convenience for the airline’s passengers.

To date, more than 10,000 cases have been handled through the WhatsApp channel with an average response to queries time of 10 minutes or less, according to Saudia. In general, as part of the airline’s Transformation Plan, enhancements are being made across all its operations, from introducing new products and services onboard to helping manage bookings more efficiently.