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Second from the left, Franco Moline and Iftikhar Hamdani, general manager, Ramada Hotel & Suites Ajman Second from the left, Franco Moline and Iftikhar Hamdani, general manager, Ramada Hotel & Suites Ajman

Ramada Ajman Innovates Guest Service

Ramada Hotel & Suites Ajman has teamed up with ProntoResolved to facilitate the efficient handling of special requests and complaints through the service optimisation software.

The system allows the hotel to streamline guest service issues and requirements electronically, providing reports and tracking the proficiency of relevant staff response.

Its paperless operation also adds to the property's green conduct.

Franco Moline, president, ProntoResolved, commented on the partnership, "We are confident that this will be a fruitful partnership, and boost the property's satisfaction ratings in various booking engines and review websites."