Using this current downtime to prepare future operations for a post-COVID-19 business environment is a must for lodging companies, said GlobalData, a leading data and analytics company.
Ralph Hollister, travel and Tourism analyst, GlobalData, commented, “It has become a necessity for hotel companies to furlough staff, halt expansion plans and impose pay cuts on employees. However, it is important that hotels also incorporate long-term, forward-thinking strategies that address how operational efficiency can be achieved when the impact of COVID-19 lessens.”
Upskilling remaining team members could be invaluable, teaching staff a range of different skills involving different operations within a hotel will increase their skillset, whilst allowing the hotel to fill a range of positions if other staff members are still off work due to COVID-19. This will allow service quality levels to be maintained which is highly beneficial for a hotels image.
Hollister continued by saying: “Companies could also re-evaluate services and policies. Management should take the time to look at where the company has received negative feedback in the past and see if they can rectify it to enhance its reputation for the future.”
Accor is offering a day-use room package across 10 hotels in Bangkok to guests who need a private office space for the day.
Bangkokians who are desperately looking for a spacious hideaway to get their job done or who need a quiet place to focus on an important project can now book a room for up to eight hours between 8:00 - 20:00 in 10 hotels.
Participating hotels are located all over Bangkok to enable local residents to select a private office location that is close to their homes:
• GRAND MERCURE ASOKE RESIDENCE
• GRAND MERCURE BANGKOK FORTUNE
• PULLMAN BANGKOK KING POWER
• PULLMAN BANGKOK SUKHUMVIT
• VIE HOTEL BANGKOK MGALLERY
• ibis Styles Bangkok Sukhumvit Phra Khanong
• IBIS STYLES BANGKOK SUKHUMVIT 50
• NOVOTEL BANGKOK ON SIAM SQUARE
• NOVOTEL BANGKOK SUKHUMVIT 20
• MERCURE BANGKOK SUKHUMVIT 11
Accor’s first priority is the safety and wellbeing of its guests and staff. The group is closely monitoring the current situation and has instructed its hotels to implement additional hygiene measures across the network.
Hilton and American Express have donated up to one million hotel room nights across the US to frontline medical professionals leading the fight against COVID-19.
LEVA Hotels & Resorts has pledged its support to the hospitality industry by continuing expansion across the GCC, Africa and Europe.
UAE-headquartered hospitality company, TIME Hotels, has implemented a number of new initiatives to boost morale and promote positive wellbeing among all of its staff members, as well as improving guest experience across its portfolio of properties.
The Sharjah Commerce and Tourism Development Authority (SCTDA) revealed that the emirate recorded a three percent growth in the number of hotel guests in 2019 as compared to 2018.
Lodging Econometrics (LE) has recently released its 2019 year-end Global Construction Pipeline Trend Report, which compiles construction pipeline counts for every country, and city around the world.
UAE-headquartered hospitality company, TIME Hotels, has strengthened the positive impact it is making on local and regional communities by raising funds for a hospital caring for children with cancer and a marine conservation programme, as part of its roster of Corporate Social Responsibility (CSR) initiatives.
In another standout year, Hilton Garden Inn continued its rapid growth, introducing 48 new properties to the portfolio in 2019.
Millennium Hotels & Resorts MEA has appointed accomplished hotelier Hamid Sidine as its managing director for Saudi Arabia as the hospitality firm forges ahead with its ambitious development strategy for the Kingdom.