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Cathay Pacific Launches WhatsApp Chat Customer Support Service in the UK

Customers in the UK can now use Cathay Pacific’s verified WhatsApp account as a new and additional channel to contact the airline.

Having commenced on August 31, customers can WhatsApp Cathay Pacific to make new bookings, amend or upgrade existing bookings, seek assistance on baggage queries, redeem Asia Miles and more – all in a single chat.

 Cathay Pacific remains focused on providing a best-in-class service to their customers at every stage of their journey. The new WhatsApp chat service offers an additional option to existing customer service channels, ensuring customers are able to communicate easily with the airline at their convenience.

 Kinto Chan, regional general manager, Europe, Cathay Pacific, said, “We always strive to offer our customers the convenience and the reassurance they value. The way we communicate has evolved and our customers have told us that in addition to phone calls, emails and social media, they would like to communicate with us through instant messaging.